Frequently Asked Questions

 

How do I begin my attendee registration?

Please visit the IHW 2025 registration website: https://na.eventscloud.com/ereg/index.php?eventid=827302&   

Click on the “New Registration” button and follow the prompts.

 

I cannot find my Registration Confirmation email.

A registration confirmation email is sent automatically once you have completed your online registration. It serves as your official invoice and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).

If you have not received your registration confirmation, please follow these steps:

  1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
  2. Check your clutter, junk, and spam folders. The subject of the email will be “IHW 2025 Initial Registration Confirmation”.
  3. Email Register@ConferenceSolutionsInc.com and request that your registration confirmation be resent.

 

What is included in the workshop registration fee?

Workshop registration includes:

  • Name badge and entry to all satellites, symposia, workshops and poster sessions.
  • Electronic PDFs of the abstract book, attendee roster, and certificate of attendance. (Printed abstract book must be ordered at registration for an additional $25)
  • All scheduled workshop meals as outlined in the workshop program (Wednesday’s Banquet is available to all attendees at no cost but requires pre-registration through the registration website).

 

Can I just attend one day of the workshop?

One-day registrations are not available for this workshop.

 

I just want to attend the Satellite Workshops – is that possible?

The Satellite Workshops are included with the full workshop registration fee. In order to attend any of the Satellite Workshops, you must register for the full workshop.

 

I have already completed my registration, but I need to modify it. How can I do that?

To modify your registration please click here to use your email and reference number (found in the Initial Registration Confirmation email) to login. For further assistance, please email Register@ConferenceSolutionsInc.com.

 

I can no longer attend the workshop, but my colleague is available. What is the substitution policy?

Know someone else who is interested in attending? Substitution requests can be made simply by emailing Register@ConferenceSolutionsInc.com. Substitutions will be transferred at the same rate as the original registration. Substitutions can be initiated by the original registrant until the pre-registration deadline or at the onsite registration desk. A unique registration link will be shared upon the substitution request to allow the substituting registrant to select any optional individual items and to process payment for the $50 substitution fee. Optional individual items (such as the Herpetic Legion event or an excursion) are non-transferable and will be refunded to the original registrant if substitution request is made prior to the cancellation deadline of 20 June 2025. 

 

I need to cancel my registration. What is the cancellation policy?

We are happy to accommodate a refund for your purchase if you are unable to find a substitute. Cancellation requests must be made in writing by emailing Register@ConferenceSolutionsInc.com. Cancellations received by 20 June 2025 will be refunded, less a 20% administrative fee. No refunds will be issued for cancellations received after 20 June 2025. Optional individual items (such as the Herpetic Legion event or an excursion) can be refunded if request is made prior to the cancellation deadline of 20 June 2025. Refunds of credit card payments will be made to the same account used for the payment.

 

If for any reason the Workshop should be cancelled, IHW 2025 will refund the registration fee in full within 90 days of cancellation. The Workshop is not responsible for the refund of airfare, hotel, or other costs. Refunds of credit card payments will be made to the same account used for the payment.

 

Can I obtain a Certificate of Attendance?

Yes, a Certificate of Attendance will be included in the Abstract Book and on the website at the conclusion of the workshop.

 

Will there be any CME Credits?

CME credits are NOT being offered for this Workshop.

 

I have some dietary restrictions/special needs. How do I inform the workshop planners?

You will be able to provide any dietary restrictions or special needs information during the registration process. A member of our team will be in contact to assist you, if necessary. Please note that due to vendor limitations, some requests may be combined (i.e. receiving a meal that is dairy-free, gluten-free, and vegetarian) or not accommodated.

 

Where will the workshop registration desk be located?

All workshop functions, unless otherwise noted on the agenda, will take place at the Estrel Berlin in Berlin, Germany. The Registration Desk will officially open on Saturday, 26 July 2025 at 07:00.

 

I would like to reserve a hotel room in Berlin. Which hotel should I contact?

IHW 2025 has secured a special, discounted group rate for all workshop attendees. Please visit the Workshop Venue & Accommodations page for detailed information about booking your room.

 

Is wi-fi provided during the workshop?

Complimentary wi-fi will be provided at the Estrel Berlin during the workshop.

 

What should I wear?

Business casual attire is recommended. Be sure to wear layers, as the meeting spaces may run hot or cool compared to your comfort level – layers are key!

 

I have never been to Germany, what can I expect?

Please visit the Local Information page for some details regarding the currency, weather patterns, and the electricity needs. Let us know if you are needing additional travel details and we can point you in the right direction.